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Help Desk

HELP DESK/FAQ

Placing Your Order

Q: What are payment options?
A: We accept VISA, Mastercard, Discover, American Express, and PayPal.

Shipping

Q: What is shipping cost?
A: Flat $5.95 as low as $1.99 Free shiping above $50 limit 10lbs.

Q: When will the order ship?
A: Orders ship same day if we have received them before 4 p.m. EST.

Q: When should I expect my order?
A: Please use our shipping calculator to find out.

Q: Can I ship to APO/FPO addresses?
A: Yes, we ship to APO/FPO addresses via USPS.

Q: Where is my order?
A: Track it here

Q: Do you ship international?
A: We ship to Australia, Brazil, Canada, China, Germany, France, Hong Kong, Japan, Singapore, South Korea, Switzerland, and the United Kingdom. Shipments to Canada take up to a week and the other countries can take up to 2 weeks.

Q: My carrier says package delivered but I dont have it?
A: Please do the following.
Check to see if someone else accepted delivery.
Look in the vicinity of delivery location.
Look for a notice of delivery attempted.
If there is still an issue please contact us

Returns

Q: What is your return policy?
A: No worries we understand if you wish to return anything. Please contact us. . There may be a small restocking fee.

Bulk and Wholesale

Q: If I am a bussiness looking for deep discounts?
A: Please create a wholesale account with us. Please contact us. . Talk to us and we will set you up.

Security and Privacy

Q: How Safe is my information here? <b/r>A: We promise you that your information is safe here. Please go ahead and read our privacy policy page

Our Products and Company

Q: How long have you been in bussines?
A: Since 1989!

We at Dual are proud to present our collection online. We have sourced our spices from the best possible quality growers and suppliers. Since we buy much so much of it we can give you prices other competition cant’t even dream of diong. We source nearly new great items weekly.